Making our customers happy!
Drew Robbins, VP Operations Jayhawk Sprinklers - Commercial fire prevention system installation and service
As a new customer to TopBuilder Solutions CRM we are seeing numerous synergies with the platform and our internal processes. The software is allowing us to eliminate 4-5 manually updated forms and spreadsheets and helps with continuity and consistency across our offices. The customer service we’ve received with Spectrum CRM team has been top notch so far. We look forward to integrating more of TopBuilder Solutions CRM into our business.
Colleen Ward - Controller Hatzel & Buehler Inc - Very large electrical contractor
This hits on all of our requirements. A big driver for us is to get away from the stand alone DB/Spreadsheets like the access tracking tool they created, and have an integrated solution with their ERP. Also, to have a single, standard system where we can capture and track all of their bids by region and by sales rep.
Scott Rosenbloom, VP Product Strategy Viewpoint/Dexter & Chaney
The TopBuilder team lead by Dave is incredible to work with – they are incredibly responsive to the clients and the integration is beyond anything I have seen between any two applications not built by the same vendor. Even then, the integration continues to impress.
Drew Robbins, VP Operations Lawton Welding
Our estimators/business developers can be more strategic with their bidding. In Lawton Welding’s case, we are cranking out 50 – 60 bids a month, hoping something sticks but they are going in blind. With TopBuilder Solutions, we can be more selective and choose to bid jobs where they have a higher win ratio, customer pays on time, etc. Thereby increasing our win ratio!
Page Porter – Corporate CRM project manager MB Haynes Corporation - Very large multi-discipline commercial contractor
The Spectrum CRM team demonstrated their unwavering commitment to customer satisfaction throughout our implementation process. Their willingness to ensure we are maximizing the interface between Spectrum (our ERP solution) and TopBuilder Solutions has truly been a standout in the value of this CRM solution. Amongst some of the standout features, the Bid module has provided our organization with a resource to ensure that all nine (9) of our Divisions are aware of invitations to bid, as well as bidding deadlines being met. As well, by customizing the reporting fields and report "types", we are now able to generate reports to show proposal/project workflow, manage labor resources better, and manage our customer relationships proactively