Don Lott

Don Lott is the Director of Training & Customer Success at TopBuilder Solutions, where he leads all customer education, onboarding, and support initiatives. With over a decade at TopBuilder, Don is the go-to expert for helping construction professionals maximize their use of the CRM and ContractorBI dashboards. He facilitates daily live training sessions, custom workshops, and hands-on troubleshooting to ensure every customer is set up for long-term success.

Before joining TopBuilder, Don led a national training program for T-Mobile and brought valuable field experience from the construction industry. His unique blend of tech fluency and real-world perspective allows him to connect with customers, simplify complex tools, and drive meaningful results.

Don’s leadership plays a critical role in customer retention and satisfaction, helping TopBuilder deliver on its promise of easy-to-use, impactful technology built for contractors.