TopBuilder Customer Service

Discover what makes us unique. 

When it comes to customer service, we believe that it should be personal, responsive, and tailored to your needs. That’s why we’ve created a team of top-notch professionals who are ready to lend a helping hand – no matter what your issue may be. We’re here to listen, learn, and offer solutions that work for you. And, if we don’t have the answer you’re looking for, we’ll do everything in our power to find it. So, whether you need help troubleshooting a technical issue or just want some advice on how to get the most out of our products, we’re here for you. Contact us today and discover what makes us unique. We can’t wait to hear from you!

TopBuilder Customer Service

Raising the bar...

At TopBuilder, we believe that raising the bar starts with providing our clients with the best customer service. We understand that exceptional customer service is the key to success in any business. That’s why we’ve developed a number of programs designed to deliver the highest level of customer service. From our live support to our dedicated account managers, we’re committed to providing the best possible experience for our clients. By offering the highest level of customer service, we believe that we can continue to raise the bar for the entire industry. Below we will highlight the seven programs you’ll experience while working with TopBuilder.

TopBuilder Customer Service

1. Dedicated Support Manager

At TopBuilder, we pride ourselves on providing excellent customer service. That’s why each of our customers is assigned a dedicated account and support manager. Your support team will be your direct contact for all your setup, support, training and account needs. They’ll work with you to make sure you’re getting the most out of our software and answer any questions you have along the way. We’re here to help you succeed, and our dedicated support team is a big part of that commitment.

TopBuilder Customer Service

2. Unlimited Training

As a TopBuilder customer, you have access to unlimited daily, live, web-based training. Classes are available five days a week, and you can attend as many as you would like. This allows you to get the most out of the TopBuilder software, and ensures that you are always up-to-date on the latest features and changes. Whether you are a new user or an experienced power user, TopBuilder’s training will help you get the most out of the software.

TopBuilder Customer Service

3. Unlimited Support

TopBuilder is committed to providing the best possible customer service experience by offering unlimited email and phone support. Our support team is available 24/7 to answer any questions you may have. Whether you need help troubleshooting a technical issue or have a question about billing, we’re here to help. You can reach us by email or phone, and we’ll be happy to assist you.

TopBuilder Customer Service

4. End-to-end Setup Services

TopBuilder takes care of all the setup for you. At TopBuilder, our number one priority is ensuring that our customers are successful. That’s why we offer end-to-end setup services. We’ll take care of everything, from migrating your data to customizing your account setup. And we don’t just stop there. We will also brand your emails/newsletter, setup your interfaces, and connect TopBuilder to your website to capture your leads. Once everything is up and running, we’ll show you how to use the system and make changes as needed. With TopBuilder, you can focus on what you do best and leave the rest to us.

TopBuilder Customer Service

5. Help Center

The TopBuilder help center is a comprehensive resource for our customers. It includes a library of videos, how-to guides, FAQs, and more. We also record individual training sessions in the help center so that your entire company can have access to them…but only your company. This makes it easy for everyone in your company to stay up-to-date on the latest TopBuilder features and procedures. Plus, the help center is available 24/7 so you can get answers to your questions anytime. If you ever have a question about how to use TopBuilder, be sure to check out the help center first – chances are, you’ll find the answer you’re looking for.

TopBuilder Customer Service

6. Industry Consulting

At TopBuilder, our mission is to help you meet your business goals and objectives. Our experienced team of construction professionals and engineers are dedicated to providing you with the best possible service. We offer a wide range of services, including CRM consulting, software consulting, and project management. TopBuilder’s experience, best practices, and years of success in construction and software is part of your subscription. Whether you’re looking for help with a specific project or you need assistance with your software, we’re here to help. Contact us today to learn more about our services and how we can help you achieve your goals.

TopBuilder Customer Service

7. Client Services Division

We are proud to have Ty Waters as our Client Services Manager. Ty will lead this division and work with new and current customers to help maximize their CRM potential. This is a complementary service available to all our customers. Under Ty’s management, the Client Services team will be responsible for training customers on how to use TopBuilder, providing customer support, and developing materials to help customers make the most of our software. We are confident that Ty’s experience and leadership will be a valuable asset to our company and our customers.

Experience The Best

At TopBuilder, we pride ourselves on providing the best possible customer service. Whether you need help choosing the right product or have questions about marketing strategies, our team of experts is always ready to assist. We also offer a wide range of customization options to ensure that your finished project is exactly what you envisioned. So if you’re looking for the best in customer service, look no further than TopBuilder. Contact us today to get started on your next project.